Privacy Policy & Cookie Notice

This privacy notice tells you what to expect when Gemstone UK collects personal information. It applies to information we collect about visitors to our website, people who purchase from our online shop and people who subscribe to our newsletter.

We will ensure that our staff and those acting on our behalf obtain, use and disclose personal information lawfully and correctly. To this end we fully endorse and adhere to the principles of data protection, as set out in the EU Data Protection Regulations 2018 and the UK Data Protection Act (the "Act"). We shall apply the Act globally, except where part or all of any local law is stronger.

Please note that where our website contains links to other websites, we are not responsible for the privacy practices of other websites and this statement applies solely to any personal information collected by our website.

You are responsible for maintaing the confidentiuality of your password and account activities. Gemstone UK will not be liable for any loss or damage which may arise as result of failure by you to protect your password or account.

EU General Data Protection Regulations (GDPR)

Gemstone UK does not record or disclose your personally identifiable information to third parties except in the cases of operational activities in offering our service to you. This includes newsletter mailshot services, courier address booking systems, accounting services, systems development and support services.

To withdraw your consent for us to share personal data please contact us to have your data removed from our services.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

When someone visits we collect standard internet log information and details of visitor behaviour patterns via third-party companies. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Electronic Communication Via Email

We will not email you in the future in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 unless you have given us your consent, either by subscribing to our newsletter (via your shop account), or because you have previously contacted us and given your consent. All shop account holders may receive an annual audit check email.

Please add our email address to your email address book and SPAM software friends or safe senders list. This will ensure that emails sent by us to you are received into your email Inbox and not identified as Junkmail/Spam and deleted or filtered.

Unsubscribing From Newsletters:

To withdraw your consent to receiving our newsletter simply unsubscribe using the links at the bottom of our emailed Newsletter.

Complaints Or Queries

Gemstone UK tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Changes To This Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 15 May 2018