We are committed to providing clear and informative business to business Terms and Conditions.
Every purchase you make shall be deemed performed in the UK. UK law shall govern every aspect of contractual agreement concerning purchases made from Gemstone UK.
No Order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Order has been dispatched by the Seller. We will confirm that the Order has been dispatched by a Dispatch Confirmation email. This confirmation email amounts to an acceptance by Gemstone UK of your offer to buy goods from us.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by the Buyer. You should note that customs policies vary widely from country to country; Gemstone UK advises each customer to contact their local customs office for further information. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
The Buyer is responsible for all aspects of the account with us. Please keep your password safe and do not pass it on to any third parties. After creating your account please ensure you receive your welcome email from us before placing an order with us.
You can amend any of your account information including your name, address, email address and password by selecting My Account after logging in. If you cannot remember your password you can request a password reset link to be sent to your registered email address by selecting Password forgotten? from the login page.
However, if you no longer have access to your registered email address and cannot login, please contact us so we can resolve this issue for you.
We reserve the right to remove your account if your registered email address becomes unavailable, if your business ceases trading or if your buying pattern falls below our minimum requirements.
We aim to regularly email all subscribers to our newsletter. Subscription can be made when creating your account with us, or amended by selecting Subscribe or Unsubscribe from newsletters from My Account at the top of the page. To de-list from emailed Newsletters please select the unsubscribe link at the bottom of the emailed Newsletter.
All orders placed with us can be viewed when you login to your account. You will be notified by email of order status updates and these can be also viewed when you login to your account.
All prices are displayed and payable in British Pounds (GBP) and exclude VAT (value added tax) where applicable. For all UK customers, VAT is added at the checkout at the current rate. EU customers with a valid VAT number are exempt from VAT if the VAT number is completed in the user account registration details at time of registration. Those without a valid VAT number will be charged VAT at the current rate. All other customers are exempt from VAT. Some products are exempt from VAT such as books.
The price payable shall be that displayed at the time of ordering. Gemstone UK does not endorse nor in any way guarantee the credentials or accuracy of any currency conversion application available on our website. The information supplied by currency conversion applications are provided by third parties and should be used as a guide only.
Gemstone UK offers internet sales basket discounts, special offers and bulk purchase offers from time to time. These are automatically added to your order when checking out.
Bulk purchases are excluded from basket discount calculations. Where both a basket discount and a special promotional offer applies to an order only one discount will process, the higher of the two discounts will be applied.
To claim your promotional discount you must enter the appropriate promotional code (Promo Code) on the Your Cart webpage before entering the checkout:
Promo Codes must be entered before checkout and payment. Only one discount or special offer can be entered per order. Discounts cannot be claimed after checkout..
Promotional discounts are no longer available on the Offer Ends date.
Postage costs are selected by the Buyer and added to the order when entering the Checkout.
Gemstone UK uses courier services for delivery and our delivery charges are in accordance with their standard rates (which are subject to change).
When entering the Checkout, please select the appropriate postage charge for your delivery address.
Free Shipping is offered to UK Mainland addresses only. Free Shipping will only be available to select once your basket has reached the appropriate promotional value.
When entering the Checkout, please select the Free Shipping option. Free Shipping cannot be claimed after checkout.
Payment is due at the time of order. Goods remain the property of Gemstone UK until the order is fully paid for.
All payments are processed through our payment service provider Realex.
The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure of the Buyer to provide an accurate delivery address.
The Seller shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.
The Buyer will be notified by (Dispatch Confirmation) email once the order has been dispatched.
If you have missed a delivery you should follow the instructions left by the courier service.
You must contact us within 48 hours of receipt of Goods if you wish to return part or all of your Order.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply. Colour Reproduction - Please note that we try our hardest to reproduce the colours of the Products. However, this is not always possible and the colours may differ slightly.
If you are unhappy with your Product when you received it please contact us within 48 hours of the day the Order was delivered (cooling off period), then we will gladly refund your money on receipt of the returned Product in accordance with our Returned Goods condition below.
We do not refund the postage or packing cost of returning any Product.
Faulty or damaged Products can be returned for a full refund or replacement at the discretion of the customer. We do not accept returned Compact Discs (CDs), Digital Versatile Discs (DVDs), audio or video products unless they are proved to be faulty. We will gladly replace any returned faulty CD.
A credit will be made to your account within 14 days of receipt of goods at Gemstone UK.
Notification of damage, of wrongly shipped Goods or incomplete shipped Goods must be made within 48 hours of delivery. Damaged goods and or packaging should be photographed and the photograph emailed to Gemstone UK. We strongly advise that you formally complain to the Courier at the time of delivery should you be presented with damaged packing. Details of all returned goods should be recorded via our Product Returns form. Any claim made outside of 14 days will not be accepted.
Returned Goods must be in resalable condition and in their original packaging. Seals should be intact where appropriate - for example cap seals on essential oil bottles.
The Buyer must obtain a proof of posting certificate (or country equivalent) from Royal Mail or equivalent postal service.
Returned Goods should be returned to us within 14 days of receipt of delivery. Any Goods returned after the 14 day period will be subject to a 30% restocking fee. No refunds will be issued for goods returned after 28 days. We must be able to resell goods in as new condition. Any goods where packaging has been damaged and therefore rendered un-resalable will not be refunded.
The Buyer will be liable for the cost of remedying damage to returned Goods where such damage has in the opinion of the Seller been caused by the Goods being inadequately packaged by the Buyer.
Every Product offered for sale has a dedicated webpage. We aim to accurately describe every Product, accurately represent the Product with a representative photograph(s) and where possible a short 3D video on the Product webpage. Where a product page includes Dimensions (L W H) this describes the pack or bagged size of multiple items, or the size of an individual item. Average weights and sizes describes the average size of an individual item within a pack or bag. Please note that we try our hardest to represent the Product with accurate information.
We aim to correct errors or omissions to Product description webpages when notified.
Crystals, minerals and fossils displayed for sale by Gemstone UK are sold as seen and can often be very delicate, brittle and contain natural flaws due to their inherent nature. Crystals, minerals and fossils may also alter colour or structure over time. Buyers should be aware of this when adding to their collections.
Other products sold by Gemstone UK are guaranteed against defects in material and workmanship for a period of one year. Please note we cannot accept responsibility for damage resulting from misuse.
The Sellers failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.
The Buyer grants Gemstone UK a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you. We only edit reviews to correct spelling errors and only remove reviews which we deem to be offensive, libelous or in other ways break English laws.
The contracts from the sales of goods by Gemstone UK shall be subject to and governed by English law.
Liability of Gemstone UK shall in no circumstance exceed the original value of the price charged for the goods. Gemstone UK cannot accept liability for injury or negative consequence of using the products it sells.
By placing an Order with Gemstone UK the Buyer is agreeing to be bound by the Sellers terms and conditions.
This does not affect your statutory rights as a customer.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
You may not permit, create unauthorized framing of, or deep linking to, this Site or the creation of derivative works thereof from any other website under your management or control.
In these Terms, Intellectual Property Rights means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.
Subject to the licence granted to you to use the Site, Gemstone UK reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of Gemstone UK trade marks, trade and business names and service marks under this Agreement will vest in Gemstone UK, as appropriate.
Anyone caught willfully entering an erroneous or fictitious account or order will be prosecuted to the fullest extent of the law. Gemstone UK tracks the electronic fingerprints of every order placed on Gemstone UK to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website. We reserve the right to delete fictious accounts without notice.
Gemstone UK may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms. Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following Gemstone UK posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.
These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Gemstone UK and you relating to your purchase. Gemstone UK advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Gemstone UK. We will store a copy of the contract entered into by you with Gemstone UK. You are advised to read (and are responsible for reading) fully all information on this website.
If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.
Gemstone UK tries to meet the highest standards in online trading. For this reason, we take any complaints we receive about our services very seriously. We encourage people to bring it to our attention if they think that our services, products or terms and conditions are unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
We keep our terms and conditions under regular review. This terms and conditions policy was last updated on 16st August 2017.
North Orbital Commercial Park
Telephone: (+44) (0)1727 863333 : Monday - Friday 9am - 5pm : (UK time zone).